Mar
15
15
My Hello Peter complaint about my 8ta 3G connection that disconnects every 5 minutes
I’ve been using 8ta’s 3G 10GB go big internet since last year October. It worked perfectly and super fast up until a month ago where it started to disconnect every 5 minutes. It will connect, then work for about 5-6 minutes and then it will disconnect for 10-15 minutes. I’m unable to do anything using the crappy 8ta 3G connection. So I’ve posted a complaint on the Hello Peter website so hopefully they’ll come back with some answers.
http://www.hellopeter.com/8ta/complaints/my-3g-disconnects-every-3-minutes-759906
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21 Comments to “My Hello Peter complaint about my 8ta 3G connection that disconnects every 5 minutes”
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yes , sadly 8ta is absolutely useless . i can;t get my money back , i’m paying yet they havent even given me a simm or modem .. gr8 service , consumer act here i come
Just to give an update, an 8ta technician came to my house yesterday to check what was going on and why my 8ta modem was disconnecting every 5 minutes. He didn’t really do anything. He just checked the signal with an APP called RF Signal Checker on his Android phone and found that I have almost no signal where the modem was standing. He also went outside to check the signal and it was the same. My signal with the 8ta SIM card was -101dBm which was crap. What I don’t understand is why it worked perfectly and super fast and now it doesn’t. So the problem must be something with their tower.
Hey guys I stay in Linden! Exactly the same problem, for the past week it was working perfectly fine until 2-3 days ago! It suspect it must be an issue with my local tower! This is unacceptable!!!! Im sure tons of people are having the same problem! This is a load of sh#t!
Hi Andre. I have just moved into Linden and am having the same issue (using the 8ta 10G promotion) According to the 8ta website the 3G coverage should be great in Linden on the promotion.
Unfortunately in the evening (which is the only time I would really need to use it in any case) it is SO slow, to the point of being completely unuseable!
If someone could let me know why I have had 4 hours of no network coverage from 8am till 14:00 today and this has been going on since I got this 8ta Sim card last Thursday.
This is pathetic!
Lives in Lonehill. Got the exact same problem since yesterday. The signal is very low. It worked perfectly for almost 2 months an all of sudden it is gone… It is either something wrong with their tower or too many subscribers. Let’s shout!
Hey guys I stay in Linden! Exactly the same problem, for the past week it was working perfectly fine until 2-3 days ago! It suspect it must be an issue with my local tower! This is unacceptable!!!! Im sure tons of people are having the same problem!
Honestly,i really do not undestand what the f 8.ta is doing.I have trying to check my emails,facebook and tweet from last week Thursday from my phone bt the network does not work properly,it disconnects every minute.Basically i cannot do sh#t.I am in the centre of Pretoria,Hatfield surely their should be enough coverage.Everytime i call the customer,they give me new settings.Eyo this is bullsh#t. 8.ta should get their acts together or atleast we deserve a public announcement declaring faulty systems unlike stalling on us
I live in Northpine,Cape Town
and have had 8ta since Last year..
the reception/signal/speeds where excellent..i would regularly play BF3 online on the PS3
but since the last week the signal has been pathetic.. cuts out..
i have done speedtest before with 3mb dl/1mb upload
and now its 512kb\26kb upload
any thing we can do other than complain?
Every month I have the same story with 8.ta when I try to load my R59 prepaid BIS on my Blackberry. I am so fed up with this network and the consultants give you the same answer every month. Is there somebody with a bit of sence who can help me??? I have loaded the airtime, went through all the options, took sim out, took battery out, put everything back, with no results!!!
Im thinking of getting the 8ta 10gb plan,im on durban beachfront,is it worth it?I read so many complaints on the web
thanks
HELLO PETER
I URGENTLY NEED TO CONAACT YOU, PLEASE?
ABOVE IS MY E-MAIL.
I BEG YOU TO CONACT ME TO RESOLVE AN URGENT PROBLEM?
THANK YOU ISABEL
Me too!
I had excellent coverage in July. Now that I have the 10 gb package, I have no signal at home. The signal cuts off at my driveway gate!
Like many others, I don’t understand how I had good signal in the past at the same venue?!
Hi. 8ta actually has great service. They came out twice to my house to make adjustments and they’re also installing a 3g signal booster at my house for free.
Just give them a call and they will come and sort you out. It’s just something that they adjusted at the tower.
Anyone knows what i can do to stop my 8ta modem from disconnecting every 5mins?
Call 8ta and let them come out. They will check what side of the house the closest tower is. Then just place your modem at that end of the house. Do yourself a favor and get a WiFi Modem. You can buy one at Uniterm Direct – http://www.dbg.co.za/product_info.php?cPath=32_85&products_id=423
same problem… something has changes and is now wrong… keeps dropping like every 5-10min
Contrary to all the disappointing feedback… I have been using 8ta 10GIG for months now with no problem on my tablet…
I presume you are just lucky that the capacity in your area has not been oversold…. yet.
Hey. Yeah sometimes my 3G gets a bit slow. Like at the end of the month and also during the week. So I guess that’s because of traffic load.
Francois
i have been having the same problem for the last 2 weeks now. My signal strength is full, as the tower is only about 1km away, but it keeps dropping every 5 mins. It’s driving me crazy!